Contact us

Contact Independence Blue Cross (IBX)

Members

Members who have medical coverage under IBX can contact Customer Service with any questions. Customer Service Representatives are available 8 a.m. to 6 p.m., Monday – Friday.
Call 1-800-ASK-BLUE
TTY/TDD:711

Individuals and families

Speak to a sales representative

IBX sales representatives are available 8 a.m. to 8 p.m., Monday – Friday, to answer your questions and help you apply for coverage:
Call 1-888-475-6206
TTY/TDD: 711

Visit Independence LIVE

1919 Market Street, 2nd Floor
Philadelphia, PA 19103
8 a.m. to 4 p.m., Monday – Friday

Medicare

Visit IBX Medicare contact us page

Call 1-800-645-3965
(TTY/TDD: 711)
8 a.m. to 8 p.m., seven days a week

Employers

Groups with 2-300 employees, call 1-800-444-6301
Groups with 300+ employees and national accounts, call 1-800-444-6301

Media relations

HIPAA

Learn more about HIPAA privacy, security, and transactions, and how to submit inquiries: IBX HIPAA

Report an incident of fraud

If you suspect health care fraud, we urge you to report it. All reports are confidential.

Complete the Fraud and Abuse Tip Referral Form

Call 1-866-282-2707
TTY/TDD: 1-888-789-0429
The confidential anti-fraud and corporate compliance hotline is accessible 8:30 a.m. to 4:30 p.m., Monday - Friday.

Learn more: IBX anti-fraud




Contact Independence Administrators

Members

Call the phone number on your Independence Administrators ID card.

Sales inquiries

Speak to a sales representative

Independence Administrators sales representatives are available to answer your questions:
Call 1-888-356-7899
(TTY/TDD:711)

Request a proposal

Interested in receiving a proposal or more details about the solutions Independence Administrators provides? Send us a request for information or contact us today.
Call 1-888-617-1010

Mail Independence Administrators at:
Independence Administrators
Attn: Sales Dept.
1900 Market Street
Philadelphia, PA 19103

Submit an inquiry online: Request a proposal form

Media relations

Information for, and interview requests from, members of the media.
Submit an inquiry

Providers

Reach provider services, care management, and clinical pharmacy services.
Call 1-888-356-7899

HIPAA

Submit inquiries about HIPAA privacy, security, and transactions.
Call 215-830-2579
Submit an inquiry

Report an incident of fraud

If you suspect health care fraud, we urge you to report it. All reports are confidential.

Complete the Fraud and Abuse Tip Referral Form