Contact us
Contact Independence Blue Cross (IBX)
Members
Members who have medical coverage under IBX can contact Customer Service with any questions. Customer Service Representatives are available 8 a.m. to 6 p.m., Monday – Friday.
Call 1-800-ASK-BLUE
TTY/TDD:711
Individuals and families
Speak to a sales representative
IBX sales representatives are available 8 a.m. to 8 p.m., Monday – Friday, to answer your questions and help you apply for coverage:
Call 1-888-475-6206
TTY/TDD: 711
Visit Independence LIVE
1919 Market Street, 2nd Floor
Philadelphia, PA 19103
8 a.m. to 4 p.m., Monday – Friday
Medicare
Visit IBX Medicare contact us page
Call 1-800-645-3965
(TTY/TDD: 711)
8 a.m. to 8 p.m., seven days a week
Employers
Groups with 2-300 employees, call 1-800-444-6301
Groups with 300+ employees and national accounts, call 1-800-444-6301
Media relations
Brokers
HIPAA
Learn more about HIPAA privacy, security, and transactions, and how to submit inquiries: IBX HIPAA
Report an incident of fraud
If you suspect health care fraud, we urge you to report it. All reports are confidential.
Complete the Fraud and Abuse Tip Referral Form
Call 1-866-282-2707
TTY/TDD: 1-888-789-0429
The confidential anti-fraud and corporate compliance hotline is accessible 8:30 a.m. to 4:30 p.m., Monday - Friday.
Learn more: IBX anti-fraud
Contact Independence Administrators
Members
Call the phone number on your Independence Administrators ID card.
Sales inquiries
Speak to a sales representative
Independence Administrators sales representatives are available to answer your questions:
Call 1-888-356-7899
(TTY/TDD:711)
Request a proposal
Interested in receiving a proposal or more details about the solutions Independence Administrators provides? Send us a request for information or contact us today.
Call 1-888-617-1010
Mail Independence Administrators at:
Independence Administrators
Attn: Sales Dept.
1900 Market Street
Philadelphia, PA 19103
Submit an inquiry online: Request a proposal form
Media relations
Information for, and interview requests from, members of the media.
Submit an inquiry
Providers
Reach provider services, care management, and clinical pharmacy services.
Call 1-888-356-7899
HIPAA
Submit inquiries about HIPAA privacy, security, and transactions.
Call 215-830-2579
Submit an inquiry
Report an incident of fraud
If you suspect health care fraud, we urge you to report it. All reports are confidential.
Complete the Fraud and Abuse Tip Referral Form