Contact Customer Service
Members who have medical coverage under Independence Blue Cross can contact Customer Service with any questions. Customer Service Representatives are available 8 a.m. to 6 p.m., Monday – Friday.
1-800-ASK-BLUE (or 1-800-275-2583) (TTY/TDD:711)
Shopping assistance
Individuals and families
Speak to a sales representative
Independence Blue Cross sales representatives are available 8 a.m. to 8 p.m., Monday – Friday, to answer your questions and help you apply for coverage:
Call 1-888-475-6206
TTY/TDD: 711
Visit Independence LIVE
1919 Market Street, 2nd Floor
Philadelphia, PA 19103
8 a.m. to 4 p.m., Monday – Friday
Medicare
Visit IBX Medicare contact us page
Call 1-800-645-3965
TTY/TDD: 711
8 a.m. to 8 p.m., seven days a week
Employers
Groups with 2-300 employees, call 1-800-444-6301
Groups with 300+ employees and national accounts, call 1-800-444-6301
Additional assistance
Media relations
Brokers
Report an incident of fraud
If you suspect health care fraud, we urge you to report it.
Complete the online fraud and abuse tip referral form
Call 1-866-282-2707
TTY/TDD: 1-888-789-0429
The confidential anti-fraud and corporate compliance hotline is accessible 8:30 a.m. to 4:30 p.m., Monday - Friday.
Learn more: IBX anti-fraud