Behavioral health benefits for IBX members
You don’t need to go out-of-network to get the behavioral health care you need. Independence Blue Cross (IBX) offers a high-quality, credentialed network of therapists, psychiatric providers, specialists, and other behavioral health providers who can support a broad range of specialties, including:
- Stress, feeling overwhelmed, or grief
- Depression
- Anxiety
- Children, adolescents, and young adults
- Marriage and family counseling
- Substance use disorder
- OCD
- Eating disorders
- Bipolar disorder
Need help finding care?
We're here to support you! Call our Behavioral Health Care Navigation team at 1-800-688-1911, Monday – Friday, 8 a.m. – 6 p.m. Our specially trained team can match you with the right in-network provider and directly schedule an appointment for you fast — as quickly as 1 ‐ 2 days.
Get in-network care fast
A subset of our behavioral health network, called the Connect to Care network, includes dozens of providers who have committed to getting IBX members into the right care fast — as quickly as in 1 – 2 days (national average is 6+ weeks). Connect to Care providers are available for the specialties listed above and include in-person and virtual appointments.
Additional behavioral health resources
Quartet Health*
Quartet Health is one resource we make available to IBX members. This service helps you find an in-network behavioral health provider who meets your specific needs and preferences. Because you have an Independence Blue Cross health plan, there is no additional cost for you to use Quartet Health; however, if you see a provider, your copay or deductible may apply.
Teladoc Mental Health Care*
Through Teladoc Health (Teladoc), you have convenient, confidential access to trusted professionals who can help you manage stress, anxiety, grief, depression, and more. Teladoc offers virtual visits by phone or video with board-certified psychiatrists, psychologists, and therapists. To access Teladoc, call 1-800-835-2362, visit teladochealth.com, or use the Teladoc app.
Connect to Care directories
- General care (all ages)
- Substance use disorder
- Care for children, adolescents, and young adults
- Specialty behavioral health (e.g., OCD, eating disorders, bipolar)
Know Your Mind
Check out our online resource library for all things mental health, including videos, blogs, and more. Because how you think and feel is health.
* Some employer benefits may vary. Be sure to check your Benefits Booklet or log in at ibx.com to see if these services are available to you.