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Make a payment

Independence offers you several convenient ways to pay your health insurance bill.

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Question about your bill?

Pay with the IBX App

The free IBX mobile app lets you pay your premium on the go with your Apple or Android smartphone. Each month you can view the amount due, enter your bank account or prepaid debit card information, and submit your payment. In the app, just click Manage Account.

Please note that this feature is available on the latest version of the IBX app — be sure to keep it updated! Don’t have the IBX app? Download it for free at the App Store or Google Play.

Pay through eBill

Making your payment is simple with eBill. There’s no need to wait for a paper bill or spend money on postage to mail your payment. Beginning up to 15 days before your coverage effective date, you can pay your bill online directly from your bank account. You can also view your bill online, make a one-time payments, and/or set up recurring payments. You can also set up notifications so you know when a bill is due, when your payment amount changes, and when the money is deducted from your account.

To get started, log in at ibx.com and click Manage Account.

Important: You must pay your bill by the due date or you will not be able to make a payment through eBill. You will need to choose one of the other payment options in order to pay a past-due bill.

Pay by credit or debit card

We accept Amex, Discover, MasterCard, and Visa for prepaid debit or credit card payments.To pay with credit card, you can:

  • Pay by phone using our automated system: Call 1-888-879-4891 (TTY: 711)
  • Use eBill: Log in at ibx.com and click Manage Account

Pay by personal check or money order

Your bill includes a detachable payment slip with your billing account number and payment address. When paying with a check or money order, please remember to:

  1. Write the amount you are enclosing on the payment slip, and return it with your payment.
  2. Be sure the address shows through the return envelope window when mailing in your payment. If you lose your envelope, mail the payment to the address on your payment slip.

Set up automatic payments through your bank

You can use your bank’s online bill pay service to make one-time or recurring payments from your bank account. You need the following information for setup:

  1. Billing account number: Your billing account number is printed on your bill payment slip. It is different from your member ID number, which is printed on your ID card.
  2. Payment address: This address is printed at the bottom of your bill and on the payment slip.

Important: Set up a new biller using the new payment address on your invoice. Please be aware that if you currently use e-Bill and you change products (from HMO to PPO or PPO to HMO, for example), you must set up a new recurring payment.

If you currently use your bank’s online bill pay service and have changed plans, you must delete the current biller and set up a new biller with the new account number and payment address printed on your bill.

Pay by telephone

To make a payment by phone using our automated system, please call 1-888-879-4891 (TTY: 711). We accept Automated Clearing House (ACH), along with Amex, Discover, MasterCard, and Visa prepaid debit and credit card payments for your initial premium payment. For ongoing payments, we accept ACH only. You can pay your bill by telephone if you are enrolled in medical, adult dental, or adult vision coverage. Have the following information available when you call:

  • Member ID number (printed on your member ID card)
  • Billing account number (included on your bill)
  • Bank account number and bank routing number (included on your personal check) OR
  • Prepaid Debit/Credit Card number (for initial payment)

Pay in person at Independence LIVE

Visit Independence LIVE to make a payment. Independence Blue Cross representatives are also available to answer any questions you may have about your coverage. Bring the following information with you:

  • Member ID number (printed on your member ID card)
  • Billing account number (printed on your invoice)
  • Bank account number and bank routing number (printed on your personal check)

Independence LIVE
1919 Market Street, 2nd Floor
Philadelphia, PA 19103
Hours: 8:00 a.m. – 4:00 p.m., Monday – Friday

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