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Where to go for care

Understanding your network

The type of health plan you choose determines the network of providers you can visit.

  • In-network providers are the doctors and hospitals in your plan’s network. You’ll save the most money by visiting network providers.
  • Out-of-network providers are those not in your plan’s network. You may pay more for out-of-network services, and some services may not be covered at all.

Know your options — before you need them

When you need care and your primary care doctor isn’t available, remember you have other options that don’t involve a trip to the emergency room. Using virtual care, retail clinics, or urgent care centers can save you time and money.

Day or night, you can talk to a board-certified doctor who can treat non-emergency conditions.

Some plans do not include coverage for telemedicine services. Check your benefits booklet to determine if telemedicine is currently available for you.

Cost:

Time:

Severity:

Best For:

Additional Conditions

  • Allergic reactions (minor)
  • Bronchitis
  • Cold, cough, and flu
  • Digestive issues
  • Eye pain or irritation
  • Fever
  • Headache (minor)
  • Skin conditions
  • Sinus pain
  • Sore throat
  • Urinary tract infection
  • Vomiting

Get quick, convenient care for illnesses and vaccines.

Cost:

Time:

Severity:

Best For:

Additional Conditions

  • Allergic reactions (minor)
  • Bronchitis
  • Burns (minor)
  • Cold, cough, and flu
  • Cuts and scrapes
  • Digestive issues
  • Ear pain
  • Eye pain or irritation
  • Fever
  • Headache (minor)
  • Insect bites
  • Sinus pain
  • Sore throat
  • Urinary tract infection
  • Vaccinations
  • Vomiting

Use this faster, less expensive choice if you get sick or hurt.

Cost:

Time:

Severity:

Best For:

Additional Conditions

  • Allergic reactions (minor)
  • Animal bites
  • Asthma attack (minor)
  • Cold, cough, and flu
  • Back pain
  • Broken bones (minor)
  • Bronchitis
  • Burns (minor)
  • Digestive issues
  • Ear pain
  • Eye pain or irritation
  • Fever
  • Headache (minor)
  • Infections
  • Injuries (minor)
  • Insect bites
  • Sinus pain
  • Skin conditions
  • Sore throat
  • Sprains and strains
  • Stitches
  • Urinary tract infection

Go to the emergency room (ER) in case of a life-threatening or severe sickness or injury.

Cost:

Time:

Severity:

Best For:

Additional Conditions

  • High fever with headache or stiff neck
  • Loss of consciousness
  • Major injury
  • Overdose
  • Poisoning
  • Seizure
  • Severe allergic reaction
  • Signs of heart attack or stroke
  • Spine injury
  • Sudden severe headache
  • Suicidal thoughts
  • Trouble breathing

Find a provider

Find a doctor, urgent care center, or hospital near you.

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See a doctor anytime, anywhere

Virtual care from Teladoc Health offers secure, 24/7 access to a board-certified doctor through a computer or smartphone.1,2

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1 Teladoc Health is an independent company providing telemedicine virtual care for Independence Blue Cross members.

2 Check your benefits booklet to confirm if Teladoc Health is covered under your health plan.