How to contact Independence Blue Cross Medicare
If you have questions about our plans or need help enrolling, Independence Blue Cross is here to help. Please select a category below to help us direct your request.
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General inquiries
The Independence Blue Cross Medicare Member Help Team can be reached by mail, online, or phone.
Mailing addresses
For Keystone 65 HMO or Personal Choice 65 PPO:
Independence Blue Cross
Medicare Department
PO Box 7799
Philadelphia, PA 19101-7799
For MedigapFreedom, MedigapSecurity, or Security 65:
Independence Blue Cross
PO Box 7330
Philadelphia PA 19101-8957
For Select Option PDP:
PO Box 41535
Philadelphia, PA
19101-1535
Forms
Phone numbers
Health Plans | For Members | For Prospective Members |
---|---|---|
Keystone 65 HMO |
Toll-free 1-800-645-3965 (TTY/TDD: 711), 8 a.m. to 8 p.m. seven days a week |
Toll-free 1-800-303-0656 (TTY/TDD: 711), 8 a.m. to 8 p.m. seven days a week |
Personal Choice 65SM PPO |
Toll-free 1-888-718-3333 (TTY/TDD: 711), 8 a.m. to 8 p.m. seven days a week |
Toll-free 1-800-303-0656 (TTY/TDD: 711), 8 a.m. to 8 p.m. seven days a week |
MedigapFreedom and MedigapSecurity |
Toll-free 1-888-926-1212 (TTY/TDD: 711), 8 a.m. to 6 p.m. Monday through Friday |
Toll-free 1-800-303-0656 (TTY/TDD: 711), 8 a.m. to 8 p.m. seven days a week |
Select Option PDP |
Toll-free 1-888-678-7009 (TTY/TDD: 711), 8 a.m. to 8 p.m. seven days a week |
Toll-free 1-800-303-0656 (TTY/TDD: 711), 8 a.m. to 8 p.m. seven days a week |
To help you better manage your time when calling us, you may wish to call during our least busy time — at the end of the week. Our busiest time is at the beginning of the week, with the most calls coming on Monday and Tuesday. During the week, the best time to call is after 3 p.m. Most of our calls come in earlier during the day, which means there are more people who have to wait on hold.
For more information about Medicare Advantage plans, call toll-free 1-877-393-6733 (TTY/TDD: 711), 8 a.m. to 8 p.m., seven days a week.
However, please be aware that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail.
Learn more or enroll
Understanding Medicare is no easy task, especially when you have so many questions such as:
- Am I eligible for Medicare Advantage?
- What Independence Blue Cross plan is right for me?
- When and how can I enroll?
Independence Blue Cross is here to guide you along the way and to answer your questions. Reach out to our Medicare sales and support team, by mail, email, or phone, to learn more about the Medicare options available to you and/or your loved ones in Bucks, Chester, Delaware, Montgomery, or Philadelphia counties in Pennsylvania.
Mailing address
Keystone 65 HMO, Personal Choice 65SM PPO, MedigapFreedom, and MedigapSecurity
Independence Blue Cross
PO Box 13713
Philadelphia, PA
19101-3713
Email form
For more information about our Medicare plans, please fill out our Online Information Request Form.
Locate an informational meeting
Join Independence Blue Cross for an educational meeting to learn more about Original Medicare, our plans and your choices. A licensed agent will be present to answer your questions.
Find a meeting
Learn about Medicare health options from Independence Blue Cross including Keystone 65 HMO, Personal Choice 65SM PPO, and MedigapSecurity. Attend an informational meeting today! Find a meeting.
A sales representative will be present with information and applications. There is no obligation to enroll. For more information or to place a reservation by phone, please call toll-free 1-877-393-6733 (711 for the speech- and hearing-impaired), 8 a.m. to 8 p.m., seven days a week. However, please be aware that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail.
Find your local sales agent
Have questions? Need assistance enrolling? Find your local Independence Blue Cross Medicare sales representative for more information on how to contact them.
Member benefits and claims inquiries
Independence Blue Cross Medicare Member Help Team is here to answer your questions about individual Medicare benefits, claims status, and to provide technical support.
To protect your privacy, we recommend that you send a secure email by logging in to our secure member portal, ibx.com/login.
Phone numbers
Keystone 65 HMO Customer Service |
Toll-free 1-800-645-3965 (TTY/TDD: 711), 8 a.m. to 8 p.m. seven days a week |
Personal Choice 65SM PPO Customer Service |
Toll-free 1-888-718-3333 (TTY/TDD: 711), 8 a.m. to 8 p.m. seven days a week |
MedigapFreedom and MedigapSecurity Customer Service |
Toll-free 1-888-926-1212 (TTY/TDD: 711), 8 a.m. to 6 p.m. Monday through Friday |
However, please be aware that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail.
Report health care fraud
If you suspect health care fraud, report it here.
HIPAA inquiries
Contact us for inquiries about HIPAA privacy, security, and transactions.
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Website last updated: 10/23/2024