Additional member benefits
Personal health visits
IBX has contracted with ComplexCare Solutions, who specializes in improving health outcomes, to offer you a personal health visit at no cost. A personal health visit can help you stay up to date with your health care in between your regular doctor visits. It is meant to support your overall health in addition to, not as a substitute for, any other doctor’s appointments you have scheduled.
This in-person or virtual appointment is with a licensed medical professional and will last about 45 minutes to one hour. The medical professional will perform a detailed physical exam, review and discuss your health history, and address any questions or concerns you have. They will always share your exam results with your regular doctor.
As a bonus for completing your personal health visit, we are offering you a $50 retail gift card! Participation in this program is not mandatory, and the visit will not affect your health benefits or premiums.
To learn more or to schedule an appointment, visit personalhealthvisit.com. Keystone 65 HMO members should call 1-877-759-4406 (TTY/TDD: 711), while Personal Choice 65 PPO members should call 1-877-759-4407 (TTY/TDD: 711). ComplexCare Solutions hours of operation are Monday through Friday, 8 a.m. to 8 p.m.
Get connected
Stay up to date, without all the paper. Get coverage info, personalized screening reminders, and tips for maximizing your benefits through email and text.
Independence health rewards*
Doing the right thing for your health is full of rewards. As a Medicare Advantage member, you may be eligible to redeem gift cards from some of your favorite retailers.
We created this program to make it easy — and extra rewarding — to stay healthy. It all starts with an Annual Wellness Visit available at no cost to redeem your first reward. Then, you can redeem rewards for additional activities.
*Terms and conditions apply. See https://rewardsgenius.com/reward-link-terms-of-service for more information. Reward values may change at any time.
Transportation to health visits
For eligible members of select plans, our transportation benefit provided by Roundtrip makes it easier for you to get to and from your essential health visits at no cost.
Book and manage your rides through the Roundtrip Rider app, or call 1-877-661-1864 (TTY/TDD: 711). Representatives are available 24/7.
You can also go to roundtriphealth.com/ibx for quick start guides, FAQs, and to visit the Roundtrip online portal.
Learn more about the transportation benefit. Contact our Member Help Team to confirm eligibility.
Grocery
Provided through FareRx, eligible members can get groceries delivered right to their door at no cost. Your grocery delivery will contain fresh, local groceries that are organic whenever possible, along with recipes for easy and tasty ideas for healthy meals.
For Keystone 65 Basic, Keystone 65 Focus, Keystone 65 Preferred, Keystone 65 Select, Personal Choice Elite, Personal Choice Prime, and Personal Choice PPO plans:
Members who have been diagnosed with both diabetes and a depressive disorder are eligible to get groceries delivered for a maximum of four weeks per year, per member.
New for 2025! Keystone 65 Essential HMO-POS:
Members who qualify for the Medicare’s Low-Income Subsidy (“Extra Help”) program and have a diagnosis of one of the following conditions, are eligible to get groceries delivered for a maximum of 12 weeks per year, per member. Qualifying health conditions include: chronic and disabling mental health conditions, hypertension, diabetes, obesity, chronic kidney disease (CKD), or chronic heart failure (including ischemic heart disease, hyperlipidemia, and peripheral vascular disease).
Contact our Member Help Team to confirm eligibility.
One Day University
Experience the joy of lifelong learning! Members have access to free, unlimited classes through One Day University. Explore exciting topics through daily live talks and prerecorded lectures from your own home.
One Day University works closely with top professors from various colleges and universities to develop fascinating lectures designed to inform and inspire. And don’t worry there’s no grades, tests, or homework!
Access One Day University at onedayu.com/ibx. Click “start your free membership now” to create an account and complete your free purchase.
For caregivers and other family members
Are you helping someone close to you with Medicare related decisions, and their overall health and well-being? Visit our educational site equipped with the knowledge to help others. Our goal is to help you, help others.
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Website last updated: 6/5/2025