Health and wellness
1-800-303-0656 (TTY/TDD: 711) 8 a.m. - 8 p.m., seven days a week

Behavioral health

Independence Blue Cross (IBX) works with behavioral health providers to help our members quickly connect with quality behavioral health care.

Find the right support quickly

IBX offers behavioral health care navigation services to help our members quickly connect with care that meets their specific needs. Our trained Behavioral Health Care Navigators are available to:

  • Assess and understand members' needs and provide information about treatment options
  • Identify in-network providers and directly connect members to care
  • Offer support during difficult times
  • Connect members to the right resources and ensure coordinated care for their behavioral health needs, including IBX Case Management for ongoing support

Connect with care quickly, call our Behavioral Health Navigators at 1-800-688-1911 (TTY/TDD: 711) 24/7.

In-person and virtual behavioral health care providers

IBX makes it easy for members to access behavioral health care. Members can participate in virtual visits by phone or video chat. Virtual visits will be with a licensed health care professional (including psychiatrists, psychologists, therapists, and psychiatric mental health nurse practitioners). Virtual visits are convenient, flexible, and confidential.

 

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Website last updated: 4/10/2025