IBX Care Card
Your IBX Care Card is a convenient way to save money and access your over-the-counter (OTC) benefit and, for specific plans, a dental, vision, and hearing (DVH) flex benefit or a Medical + DVH flex benefit. Your IBX Care Card is separate from your member ID card and comes activated — simply swipe your card and select credit — no pin is needed!
Quarterly over-the-counter (OTC) benefit allowance
Available to all individual IBX plans, your OTC benefit includes a quarterly allowance preloaded on your IBX Care Card to pay for eligible OTC health and wellness items at participating stores. Use your allowance to buy things like cold and allergy medications, first aid supplies, blood pressure cuffs, and more. View our top 30 OTC products available for purchase.
Shop at a participating store or from home!
- In-store: Visit mybenefitscenter.com, use the OTC Network® App, or call the Member Help Team for a full list of participating stores and eligible products.
- Online: Shop online at conveybenefits.com/ibx. View the Convey Catalog for a list of available items.
- By phone: Call 1-855-885-5740 (TTY/TDD: 711) to place your order with a Convey OTC specialist, Monday through Friday, 8 a.m. to 11 p.m.
Your OTC allowance is provided quarterly (every three months) and does not roll over to the next quarter if it is not used.
Quarterly OTC allowances vary by plan
- Keystone 65 Liberty HMO, Keystone 65 Preferred HMO, Keystone 65 Select HMO, Personal Choice 65 PPO, Personal Choice 65 Plus PPO, and Personal Choice 65 Saver PPO: $30
- Keystone 65 Basic HMO, Keystone 65 Focus HMO-POS (without Vital Care Plus), Personal Choice 65 Prime PPO: $70
- Keystone 65 Focus HMO-POS (with Vital Care Plus): $80
- Keystone 65 Essential HMO-POS: $100
- Personal Choice 65 Elite PPO: $125
Learn more about the OTC Benefit.
Annual dental, vision, and hearing (DVH) flex benefit allowance
Exclusively for Personal Choice 65 Elite PPO and Personal Choice 65 Prime PPO plan members
In addition to the OTC benefit, Personal Choice 65 Elite PPO and Personal Choice 65 Prime PPO plan members will receive an annual $300 DVH allowance preloaded on your IBX Care Card to pay for out-of-pocket dental, vision, and hearing expenses. Services and products must be provided by a licensed dental, vision, or hearing provider that accepts the IBX Care Card.
Your DVH allowance does not roll over to the next benefit year.
Learn more about the DVH Flex Benefit.
NEW for 2025! Annual medical, dental, vision, and hearing (Medical + DVH) flex benefit allowance
Exclusively for Keystone 65 Basic HMO and Keystone 65 Essential HMO-POS plan members
In addition to the OTC benefit, Keystone 65 Basic HMO and Keystone 65 Essential HMO-POS plan members will receive an annual $300 Medical + DVH allowance preloaded on their IBX Care Card to pay for out-of-pocket medical, dental, vision, and hearing expenses. Services and products must be provided by a licensed medical, dental, vision, or hearing provider that accepts the IBX Care Card. See your Evidence of Coverage (EOC) for a list of select medical benefits covered by your Medical + DVH flex benefit.
Your Medical + DVH allowance does not roll over to the next benefit year.
Learn more about the Medical + DVH flex benefit.
Have questions about your IBX Care Card and how it works?
Take a look at our Frequently Asked Questions to learn more about the OTC, DVH flex, or Medical + DVH flex benefit allowance, or you can call the Member Help Team.
To check your card balance, visit mybenefitscenter.com, use the OTC Network mobile app, or call the number on the back of your IBX Care Card.
For help using mybenefitscenter.com or the OTC Network App view this user guide.
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Website last updated: 4/10/2025